What We Collect and Why We Keep It
When you open an account, we collect your name, contact details and the payment method you choose — whether that is JazzCash, Easypaisa or Raast. Each transaction creates a record tied to your account wallet so we can verify deposits, process withdrawals and resolve any discrepancy
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you raise with our support team. We also collect device and session data — browser type, IP address, session length — to keep your account secure and to detect unusual login attempts. We do not store your full JazzCash or Easypaisa PIN; only a tokenised reference
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is held so the payment can be matched to your account. If you contact support by email or live chat, that conversation is logged against your account for follow-up. Data retention follows the period required under applicable rules, and access to your account data is available
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where local law permits. We review our retention schedules regularly and delete data that no longer serves a legitimate purpose. You can request a copy of the data we hold on your account by contacting us directly through the support channels listed on this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.